Inferbase

Privacy Policy

How we collect, use, and protect your information

Last updated: April 10, 2026

1. Introduction

Inferbase ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit inferbase.ai and use our services, including the inference API.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

2.1 Information you provide

We collect information you voluntarily provide when you:

  • Create an account (email, name, company, role)
  • Submit prompts through the inference API or playground
  • Subscribe to our newsletter (email address)
  • Submit a contact form or enquiry (name, email, message)
  • Provide feedback or report issues

2.2 Information collected automatically

When you use our website or API, we may automatically collect:

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, features used, time spent)
  • IP address and approximate location
  • Referring website or source
  • API usage data (requests made, models used, token counts, latency, response status)

2.3 Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for details.

3. Inference API and prompt data

3.1 How prompts are processed

When you use the inference API, your prompts are sent to third-party infrastructure providers for model execution. We currently use third-party inference providers to process requests. The specific providers may change over time.

3.2 What we log

For each inference request, we log:

  • The model used, token count (prompt and completion), and latency
  • Cost and credit deduction for billing purposes
  • Request timestamp, status (success or error), and source (API or playground)
  • Whether smart routing was used and the routing decision

We do not log the full content of your prompts or model responses in our database. Prompt content passes through our servers to the inference provider and is not stored beyond the duration of the request.

3.3 How prompt data is used

  • We do not use your prompts to train AI models
  • We do not sell or share prompt content
  • Prompts are sent only to the inference provider processing your request
  • Inference providers may have their own data handling policies, which apply to the processing of your requests

4. How we use your information

We use the collected information to:

  • Provide, operate, and maintain our services including the inference API
  • Process inference requests and manage credit billing
  • Create and manage your account
  • Process and respond to your enquiries
  • Send you newsletters and updates (with your consent)
  • Monitor API usage for abuse prevention and rate limiting
  • Improve our platform and services
  • Analyze usage patterns and trends
  • Comply with legal obligations

5. Information sharing and disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

5.1 Service providers

Third-party companies that perform services on our behalf, including:

  • AI inference providers (to process your inference requests)
  • Cloud hosting and infrastructure providers
  • Email delivery services
  • Analytics providers

We currently use third-party inference providers for model execution. These providers receive your prompts solely for the purpose of generating responses. The specific providers we use may change as we expand the platform.

5.2 Legal requirements

We may disclose your information if required to:

  • Comply with applicable laws or legal processes
  • Protect our rights, privacy, safety, or property
  • Respond to lawful requests from public authorities

5.3 Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

6. Data security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • API key authentication for inference access
  • Access controls and role-based permissions

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Inference usage logs (model, tokens, cost, latency) are retained for billing and operational purposes. These logs do not contain prompt content.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for billing records.

8. Your rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information
  • Withdrawal: Withdraw consent for processing

To exercise these rights, please contact us at privacy@inferbase.ai.

9. International data transfers

Your information may be transferred to and processed in countries other than your country of residence, including by our third-party inference providers. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

10. Children's privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.

12. Contact us

If you have questions about this Privacy Policy, please contact us: